Support

Sign in with the same method you used to create the account. Email accounts must be confirmed first with the link we sent; the sign-in screen can send it again.

iPhone

Google, Apple or email.

Web

Google, GitHub or email. Apple sign-in is not available on the web.

Request a reset link, then set a new password from the link in the email.

iPhone

On the sign-in screen tap Forgot Password?, enter your email and tap Send reset link.

Web

On the sign-in page, enter your email and choose Forgot?.

Google, Apple and GitHub accounts have no Intrvuer password. Sign in with that provider instead.

Delete it from Settings. This permanently removes your account, résumés, interviews, feedback and job descriptions.

iPhone

Settings → Danger Zone → Delete Account, then type DELETE to confirm.

Web

Settings → Data & Privacy → Delete account.

If you can no longer sign in, email us from the address on the account.

Subscriptions are billed by Apple and managed in the App Store.

iPhone

Settings → Manage subscription → Manage in App Store.

Web

Settings shows your plan with a Manage in App Store link.

A cancelled plan stays active until the end of the period you paid for.

Restore purchases in the iPhone app while signed in to the Apple ID that made the purchase.

iPhone

Settings → Restore purchases, shown under your plan.

Web

Settings → Refresh under your plan.

If it still shows the free plan, email us with the receipt Apple sent you.

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. We cannot issue App Store refunds ourselves.

Allow microphone access, then start the answer again.

iPhone

Tap Open Settings on the Microphone blocked banner, or open iOS Settings → Intrvuer and turn on Microphone.

Web

Allow the microphone when the browser asks. If you blocked it, re-enable it in the browser's site permissions.

Reopen the interview with a working connection.

iPhone

Answers are kept on the device and the upload retries when you reopen the interview. If a "saved answers need attention" banner appears, tap Review.

Web

The recording is kept in your browser for 24 hours. Reopen the interview and submit it.

If an answer stays stuck, email us the time it was recorded.

Feedback usually takes 30 to 60 seconds. Keep the screen open or come back to it from Reports.

If the app shows a timeout after a few minutes, generation continues in the background, so check Reports again later. If the report is still missing, email us the date of the session.

Spoken answers are transcribed and the audio is discarded, not stored. The transcript and feedback stay in Reports, and completed interviews are deleted 90 days after completion. See the Privacy Policy.

Export a copy of your account information, résumés and practice history from Settings.

iPhone

Settings → Export My Data saves a JSON file you can share or store.

Web

Settings → Export your data → Download JSON or Download ZIP. The ZIP includes your résumé files.